Delivery Details
Official Shipping Service Announcement
This announcement standardizes the general delivery service specifications for all cross-border orders, applicable to all user shopping scenarios. All service contents adhere to the principles of standardization, openness and universality, with no exclusive rules for any order or commodity.
In terms of order processing, all paid valid orders will be processed in strict accordance with unified operation standards. The team will complete commodity inspection, formal packaging and order information filing in sequence. We try our best to ensure that every link is standardized and efficient, and avoid irregular operation behaviors. All packages will be protected professionally according to the transportation attributes of the goods to reduce the risk of damage during transshipment.
In terms of logistics distribution, we adopt mature global cross-border logistics resources to support order delivery in most regions. Affected by the complexity of cross-border transportation links and various objective variable factors, the delivery progress cannot be accurately quantified and guaranteed. We will always maintain a positive service attitude, dynamically track logistics changes, and try our best to ensure the smooth delivery of each order.
In terms of user service and after-sales, users shall bear the responsibility of filling in true and accurate receiving information. We will provide real-time logistics inquiry services for all orders. Once logistics abnormalities such as delay, stagnation and loss suspicion occur, our service team will take the initiative to follow up, verify and coordinate solutions. We try our best to solve all delivery-related problems for users and protect your shopping experience.
Delivery time: usually 8-15 days.
Processing time: usually 2-7 days.
This announcement standardizes the general delivery service specifications for all cross-border orders, applicable to all user shopping scenarios. All service contents adhere to the principles of standardization, openness and universality, with no exclusive rules for any order or commodity.
In terms of order processing, all paid valid orders will be processed in strict accordance with unified operation standards. The team will complete commodity inspection, formal packaging and order information filing in sequence. We try our best to ensure that every link is standardized and efficient, and avoid irregular operation behaviors. All packages will be protected professionally according to the transportation attributes of the goods to reduce the risk of damage during transshipment.
In terms of logistics distribution, we adopt mature global cross-border logistics resources to support order delivery in most regions. Affected by the complexity of cross-border transportation links and various objective variable factors, the delivery progress cannot be accurately quantified and guaranteed. We will always maintain a positive service attitude, dynamically track logistics changes, and try our best to ensure the smooth delivery of each order.
In terms of user service and after-sales, users shall bear the responsibility of filling in true and accurate receiving information. We will provide real-time logistics inquiry services for all orders. Once logistics abnormalities such as delay, stagnation and loss suspicion occur, our service team will take the initiative to follow up, verify and coordinate solutions. We try our best to solve all delivery-related problems for users and protect your shopping experience.
Delivery time: usually 8-15 days.
Processing time: usually 2-7 days.